Return Policy
Effective Date: 28/05/2024
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1. Introduction
At Jaldy Se, we strive to ensure that our customers are satisfied with their purchases. If you are
not completely satisfied with your order, we offer a straightforward return policy to address your
concerns. Please read the following policy to understand how returns and refunds are handled.
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2. Eligibility for Returns
You may return items if they meet the following conditions:
2.1. Damaged or Defective Items: Items that are damaged or defective upon delivery.
2.2. Incorrect Items: Items that do not match your order (wrong item, incorrect quantity, etc.).
2.3. Perishable Items: Perishable goods can only be returned if they are damaged or spoiled at
the time of delivery.
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3. Return Timeframe
You must request a return within 14 days of receiving non-perishable goods and 24 hours of
receiving perishable goods. Requests made after this period may not be eligible for a return or
refund.
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4. How to Request a Return
To initiate a return, please follow these steps:
1. Contact Customer Support: Reach out to our customer support team via
contact@jaldyse.com and provide your order number, details of the item(s) you wish to return,
and the reason for the return.
2. Provide Evidence: For damaged, defective, or incorrect items, please provide photographic
evidence to help us process your return request efficiently.
3. Return Authorisation: Once your return request is approved, our customer support team will
provide you with return instructions and any necessary return authorisation.
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5. Return Process
5.1. Damaged or Defective Items: We will arrange for the pickup of damaged or defective
items at no cost to you.
5.2. Incorrect Items: We will arrange for the pickup and replacement of incorrect items at no
cost to you.
5.3. Perishable Items: Due to the nature of perishable goods, these items may not need to be
physically returned. Our customer support team will guide you on the appropriate steps.
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6. Refunds
6.1. Refund Method: Refunds will be issued to the original payment method used for the
purchase.
6.2. Refund Timeframe: Refunds will be processed within 3-5 business days after the return is
received and inspected.
6.3. Full or Partial Refunds: Depending on the condition of the returned items, you may
receive a full or partial refund. Any applicable delivery fees will also be refunded if the return is
due to our error.
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7. Exceptions
Certain items are non-returnable, including:
7.1. Personalised or Custom Items: Items that have been customised or personalised
according to your specifications.
7.2. Gift Cards: Gift cards and promotional vouchers are non-refundable.
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8. Contact Us
If you have any questions or concerns about our return policy, please contact our customer
support team at:
Jaldy Se
227 Green Lane, IG1 1XR
Email: contact@jaldyse.com
Phone: 07787742817
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Thank you for shopping with Jaldy Se. We appreciate your business and are committed to
ensuring your satisfaction with our services.