Return & Exchange Policy
Return Policy for Jaldy Se
Effective Date: 28/05/2024
1. Introduction
At Jaldy se, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a straightforward return policy to address your concerns. Please read the following policy to understand how returns and refunds are handled.
2. Eligibility for Returns
You may return items if they meet the following conditions:
2.1. Damaged or Defective Items: Items that are damaged or defective upon delivery.
2.2. Incorrect Items: Items that do not match your order (wrong item, incorrect quantity, etc.).
2.3. Perishable Items: Perishable goods can only be returned if they are damaged or spoiled at the time of delivery.
3. Return Timeframe
You must request a return within 14 days of receiving non-perishable goods and 24 hours of receiving perishable goods. Requests made after this period may not be eligible for a return or refund.
4. How to Request a Return
To initiate a return, please follow these steps:
1. Contact Customer Support: Reach out to our customer support team via jaldiseltd@gmail.com and provide your order number, details of the item(s) you wish to return, and the reason for the return.
2. Provide Evidence: For damaged, defective, or incorrect items, please provide photographic evidence to help us process your return request efficiently.
3. Return Authorisation: Once your return request is approved, our customer support team will provide you with return instructions and any necessary return authorisation.
5. Return Process
5.1. Damaged or Defective Items: We will arrange for the pickup of damaged or defective items at no cost to you.
5.2. Incorrect Items: We will arrange for the pickup and replacement of incorrect items at no cost to you.
5.3. Perishable Items: Due to the nature of perishable goods, these items may not need to be physically returned. Our customer support team will guide you on the appropriate steps.
6. Refunds
6.1. Refund Method: Refunds will be issued to the original payment method used for the purchase.
6.2. Refund Timeframe: Refunds will be processed within 3-5 business days after the return is received and inspected.
6.3. Full or Partial Refunds: Depending on the condition of the returned items, you may receive a full or partial refund. Any applicable delivery fees will also be refunded if the return is due to our error.
7. Exceptions
Certain items are non-returnable, including:
7.1. Personalised or Custom Items: Items that have been customised or personalised according to your specifications.
7.2. Gift Cards: Gift cards and promotional vouchers are non-refundable.
8. Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team at:
Jaldy se
227 Green Lane, IG1 1XR
Email: Contact@jaldyse.com
Phone: 07787742817
Thank you for shopping with Jaldy se. We appreciate your business and are committed to ensuring your satisfaction with our services.